Last updated: 01\10\2026
Frost Nox respects your privacy and is committed to handling personal information responsibly and transparently.
This Privacy Policy explains what information we collect, why we use it, who we may share it with, and the rights available to you.
Email: support@frostnox.com
Information We Collect
Depending on how you interact with our website, we may collect information including:
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name;
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billing and shipping address;
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email address;
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telephone number;
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order and transaction information;
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payment-related information;
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customer-support communications;
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IP address;
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browser and device information;
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website activity;
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cookie and advertising identifiers;
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marketing preferences.
Payment card information may be processed directly by our payment providers and may not be stored by Frost Nox.
Why We Use Your Information
We may process personal information to:
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process and fulfil orders;
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collect payment;
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arrange delivery;
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provide tracking information;
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communicate with you about your order;
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process returns and refunds;
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provide customer support;
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prevent fraud and protect our website;
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comply with legal, tax, accounting, and regulatory requirements;
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understand and improve our website and products;
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measure advertising performance;
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provide marketing where you have consented or where another lawful basis permits it.
Depending on the activity, our lawful basis may include performance of a contract, compliance with a legal obligation, legitimate interests, or your consent.
Marketing
Where required, we will only send promotional email or use marketing technologies where you have provided the necessary consent.
You may unsubscribe from marketing emails at any time using the unsubscribe link included in the message or by contacting us.
Withdrawing marketing consent will not affect transactional communications relating to an order you have placed.
Cookies and Advertising
Our website may use cookies and similar technologies for essential website functions, analytics, personalization, and advertising.
Where consent is required, non-essential analytics and advertising technologies will not be activated until you have made your choice.
This may include technologies provided by services such as Google and Meta if we use those services.
More information is available in our Cookie Policy.
Who We Share Information With
We may share information where necessary with service providers such as:
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ecommerce and website hosting providers;
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payment processors;
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delivery and logistics companies;
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customer-support providers;
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analytics providers;
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advertising platforms;
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fraud-prevention and security providers;
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professional advisers;
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government authorities where legally required.
These providers may only receive information necessary to perform their relevant services.
We do not sell your personal information for money.
International Data Transfers
Some service providers may process information outside your country, the United Kingdom, or the European Economic Area.
Where required, we use recognised legal mechanisms and appropriate safeguards for international transfers of personal information.
How Long We Keep Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including fulfilling orders, providing support, handling disputes, preventing fraud, and meeting legal, tax, or accounting requirements.
Different categories of data may therefore have different retention periods.
Your Rights
Depending on where you live and applicable law, you may have rights relating to your personal information, including the right to:
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access your personal information;
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request correction of inaccurate information;
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request deletion in certain circumstances;
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restrict certain processing;
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object to certain processing;
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request portability of eligible information;
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withdraw consent where processing is based on consent.
You may exercise applicable rights by contacting:
support@frostnox.com
We may need to verify your identity before processing certain requests.
You may also have the right to complain to the relevant data-protection supervisory authority in your country.
UK customers may contact the UK Information Commissioner's Office.
EU customers may contact the data-protection authority in the EU country where they live, work, or believe an infringement occurred.
Security
We use reasonable organisational and technical measures designed to protect personal information against unauthorised access, alteration, loss, disclosure, or misuse.
No online system can guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy when our services, legal requirements, or data-processing activities change.
The current version will always be published on this page with the updated date.
Contact
For questions about this Privacy Policy or your personal information:
support@frostnox.com