At Frost Nox, we aim to process and deliver your order as quickly and reliably as possible.
Order Processing
Orders are normally processed within 1–2 business days.
Orders placed during weekends or public holidays may begin processing on the next business day.
Once your order has been dispatched, you will receive a shipping confirmation containing your tracking information where tracking is available.
Estimated Delivery
Estimated delivery times is from 5-9 days
Delivery estimates begin after your order has been processed and dispatched.
These timeframes are estimates and may occasionally be affected by circumstances outside our control, including severe weather, carrier delays, public holidays, customs procedures, or unusually high seasonal demand.
Shipping Costs
Any applicable shipping charges will be clearly displayed during checkout before payment.
If free shipping is offered as part of a promotion, this will also be clearly shown at checkout.
Tracking Your Order
Once tracking becomes available, we will send you a tracking number by email.
You can use the Track Order page on our website to check the latest available shipping information.
Please allow up to 48 hours after receiving your shipping confirmation for tracking information to update.
Incorrect Shipping Information
Customers are responsible for checking that their delivery information is correct before completing an order.
If you notice an error, contact us as quickly as possible at support@frostnox.com.
We cannot guarantee that an address can be changed after an order has already been processed or dispatched.
Lost or Delayed Orders
If your shipment appears significantly delayed or tracking has not updated for an unusual period, contact us at support@frostnox.com with your order number.
We will investigate the shipment with the relevant carrier and assist you with the next steps.
Customs and Import Charges
Where applicable, taxes, duties, VAT, or import charges will be handled according to the checkout terms and destination country.
Any charges that are not included in the purchase price will be clearly communicated where required.
Questions about shipping can be sent to support@frostnox.com.